Amazong day with an amazing guide. Perfect mood, experiences and places. Thanks to Cisar, Madeira is unforgettable for me

  I have visited Madeira numerous times, and done canyoning and coasterring with discovery island which were brilliant and I couldn't fault it. So this year I decided to go kayaking... read more with my son. Different experience as the we were put with another company Madeira Sea Emotions. The instructor did not introduce himself or bother to know our names. The info during the trip was limited, we had a rough beach landing where I injured my shin and then the staff disappeared and left us to work out which boat to catch back to the Marina. I've tried to complain to Discovery Island about this but they have failed to respond. Won't be using them again!

  Two 1/2 day jeep tours with Marco L. . We had a great time. Jeep took us through sites and towns that would’nt be possible with bus or vans.

  Thank’s Fred and Tiago for this moment !
That’s a very GOOD expérience !
we recommend 100%!
Samantha et Mathis ( from belgium)

  The guides are the bests. This journey was the Highlight on Madeira and on AIDA. Sure I will take it again.

  Although we had done canyoning before, we accidentally booked the beginners experience, and we were a bit worried that it might not be challenging enough, especially for our 15 and... read more 18 year old sons. Also, the group consisted of about 16 people, and we prepared ourselves for a lot of waiting.
However, once we got underway, we were pleasantly surprised - although the course was not super challenging, it was far from boring, and we had a lot of fun. Also, the guides worked together very efficiently, so that the group could keep moving for most of the course.
But what really made it go from good to awesome was the interaction with our guides, Beto, Filipe and Jerome. They were very clear with their instructions, taking safety very seriously, but also constantly joking around, chatting with everyone, playful with the kids but just as much with the adults in the group. If anyone was scared to do something, they would encourage and help, but there was usually also an easier way of doing something, and they never forced it.
We would all highly recommend this tour, big kudos and thank you to the guides for making it awesome!!

  On a 4x4 excursion from the Marella Explorer we were picked up at the port by Phillip who was one of the best, funny & entetaining tour guides ever. ... read more /> The tour itself was interesting and the commentary knowledgeable and entertaining. The off road parts were maybe a bit shorter than I hoped but they were fun & Phillip was hilarious in his driving style & communications.
There were several photo stops on the tour including the scenic glass walkway. There was also a refreshment stop where we were helped with the menu language.
A very good trip & Phillip deserves a lot of praise for his delivery.

  I booked and paid for a sunrise tour on August 26, 2022. I received an email confirmation of my payment but nothing else about pick-up time or location. I called... read more the tour operator to ensure I was confirmed for the tour (scheduled on September 3, 2022). I was reassured that my booking was confirmed. I asked about the pick-up time but was told I’ll receive information the day before the tour starts. I got a phone call the day prior to the tour informing me that the tour was canceled due to not enough participants. Canceling my tour the day before it starts is a big inconvenience because I’m on holiday for one week on this island, and one day is such short notice (and impossible) for me to book another tour. Very frustrated!

  Absolutely last minute cancellation for coasteering. We were booked on for two people for coasteering, and they accepted the booking.
About a week before, they called us to ask... read more if we can change to a different date, but we had other things planned so we said we couldn't make a different date, and told them that if the trip was going to be cancelled, we should be informed then so we can make alternative plans.

They reassured us "No, no, the date is fine. The activity will go ahead". I called two days before to confirm the pick-up location, and it still sounded like everything was going ahead as before.
Then, at 7pm the evening before the trip (which was due to depart at like 8am the next day), they called to cancel.

Absolutely scummy business, they know that if they cancel at 7pm the day before the activity, all other places will be closed and it's too last minute to organise another activity, so you can't go to another company. Honestly, I understand if they told me a week before that the trip can't go on because of insufficient numbers, but not at the last second.

Avoid this company if you're travelling in small groups during off-peak season.
We went coasteering with Harmony In Nature instead, and they were amazing. We were again the only two people booked on, but they still continued with the activity (which required 2 guides), unlike Discovery Island

  We had a great time doing a coasteering tour with filip and ivone!
They were super supportive and so much fun to be around.
We can definitely recommend the coasteering... read more for everyone who wishes to have an adventure during their time on madeira.
So much fun! 🙂